Long Term Commitment

Concierge Service

At LUUXX we value customer satisfaction and stand by the quality of all the smart home technology that we provide. In addition, we believe that technology should perform to its full potential throughout its lifetime. This belief led the creation of our ‘Concierge Service’.

In addition to the standard warranties, from our manufacturers, the concierge service provides a range of monitoring and maintenance services on a yearly subscription. This service is available to all customers around the United Kingdom. This service is designed to optimise the performance and longevity of your premium technology.

The LUUXX Concierge Service is built on our core beliefs of high end personal service and attention to detail. We are able to monitor and maintain a broad range of your lifestyle technologies. We manage most tasks remotely, meaning that preventative action can take place without us having to visit your home.

The service begins with an assessment of your existing or new smart technology, to see what we can monitor and maintain. Our 24/7 monitoring service allows us to survey the status of your technology in real time. This means we can make remote repairs, and spot performance patterns. Therefore, enabling us to take preventative action, solving problems before they even happen.

As part of this service, we provide you with regular performance reports for your technology. The reports also highlight any maintenance work that needed completing. We also provide a Help Desk where you can report any queries or unforeseen issues, and can have confidence in LUUXX solving any problems.

Whether your system was installed by us or another company LUUXX can help. Contact us to discuss how we can ensure your system maintains its optimal performance levels.

Take a look at what we include in our concierge service below.

LUUXX Concierge

Our discreet, comprehensive cover guarantees

Infrastructure rack after LUUXX servicing

Fixed rate servicing and tech management

LUUXX remote management service

Access to help desk and ticketing system

LUUXX branded servicing van

On site engineer support when needed

Round the clock remote monitoring and error detection

LUUXX Branded user training guide

One to one user training

LUUXX component loaning

'Courtesy components' - loan of equipment during repairs

Mirror TV with hidden in wall speakers

Routine white-glove home visits to ensure optimal hardware and mechanism operations, and for minor programming updates

LUUXX remote software updating system

Seamless software updates

LUUXX internet speed test

Internet speed and usage monitoring and options for 4G backup

WatchGuard security

Optional Cyber Security package, keeping your data and equipment safe

LUUXX software reviews

Regular reviews of software improvements and security updates

LUUXX hardware health reporting system

Systems health reports, preventative checks, cleaning and adjusting