Long Term Commitment
At LUUXX we value customer satisfaction and stand by the quality of all the smart home technology that we provide. In addition, we believe that technology should perform to its full potential throughout its lifetime. This belief led the creation of our ‘Concierge Service’.
In addition to the standard warranties, from our manufacturers, the concierge service provides a range of monitoring and maintenance services on a yearly subscription. This service is available to all customers around the United Kingdom. This service is designed to optimise the performance and longevity of your premium technology.
The LUUXX Concierge Service is built on our core beliefs of high end personal service and attention to detail. We are able to monitor and maintain a broad range of your lifestyle technologies. We manage most tasks remotely, meaning that preventative action can take place without us having to visit your home.
The service begins with an assessment of your existing or new smart technology, to see what we can monitor and maintain. Our 24/7 monitoring service allows us to survey the status of your technology in real time. This means we can make remote repairs, and spot performance patterns. Therefore, enabling us to take preventative action, solving problems before they even happen.
As part of this service, we provide you with regular performance reports for your technology. The reports also highlight any maintenance work that needed completing. We also provide a Help Desk where you can report any queries or unforeseen issues, and can have confidence in LUUXX solving any problems.
Whether your system was installed by us or another company LUUXX can help. Contact us to discuss how we can ensure your system maintains its optimal performance levels.
Take a look at what we include in our concierge service below.